Frequently Asked Questions
Everything you need to know about your Moon Magic experience.
What materials are used in Moon Magic jewelry?
We use high-quality materials including 925 Sterling Silver, 14k Gold, and ethically sourced genuine gemstones. Each piece is designed for durability and sensitive skin.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings are non-returnable unless faulty.
How do I find my ring size?
We provide a comprehensive Size Guide on every product page. You can use our printable sizer or measure an existing ring to ensure the perfect fit.
Do you offer a warranty on your products?
Yes, all Moon Magic pieces come with a 6-month warranty covering manufacturing defects. This does not cover normal wear and tear or accidental damage.
How should I care for my jewelry?
To maintain the shine, avoid contact with perfumes, lotions, and water. Store your pieces in a cool, dry place and clean them gently with a soft microfiber cloth.